NonStop Wireless | Trapeze Networks

SafetyNet Support Packages

Trapeze Networks™ offers product support options beyond the initial limited product warranty in one, three, or five year contracts.

System Support

MP Support

Extended hardware warranty replacement on MP’s and MP power supplies only
AHR (Advance Hardware Shipping Ship) by next business day in most regions
This package is intended for customers who choose to not purchase and stock local spares.

SafetyNet Program Administration

Trapeze administers the support packages through two support programs – the Customer Support Program and the Partner Support Program.

Customer Support Program (CSP)

Trapeze sells the support packages directly to end customers or through partners
End-customers call Trapeze for warranty or support

Partner Support Program (PSP)

Trapeze channel partners sell and renews support packages directly to end customers
End-customers call channel partners for warranty or support

SafetyNet™ Overview

	AP Lifetime Warranty - Frequently Asked Questions (34KB) New Trapeze Networks Lifetime Warranty for Access Points FAQ - Effective Aug 01 2009

	Limited Hardware and Software Warranty (28KB) Trapeze Networks terms and conditions of sale - hardware and software - Effective Feb 02, 2010

	Safetynet Support Programs Overview (Sept 2009) (31KB) Provides a description of available support programs.

	Customer Support Program (CSP) Agreement and Terms (36KB)

	End of Life Policy (33KB)

	Regulatory Guide (2.6MB)