Support
 
 
Support Portal Login

Customers and authorized service partners with a support contract have access to valuable online resources including a Knowledge Base, product documentation, software releases, release notes, and tech tips.

Customers located in EMEA, do not have direct access to software downloads or support tickets through this portal, since our Channel partners offer 1st and 2nd level support. Please contact your local channel partner for more details.

For support contract questions, email: services@trapezenetworks.com

Why do YOU want 11n?
Increased capacity vs a/b/g

Better RF coverage vs a/b/g

Future proofing

 

 

 

Contact Information

Please provide the following information when you contact us: Company and location; Trapeze model number(s); Trapeze serial number(s)

Email: support@trpz.com

USA:
866.877.9822 or +1.925.474.2400
M - F, 7am to 7pm PT

24 x 7 x 365 network-down emergency paging

EMEA:
+31(0)35.64.78.193
M - F, 8am to 5pm CET

24 x 7 x 365 network-down emergency paging

APAC:
+86-10-6298-3700
Beijing: 6298-3700
China: 10-6298-3700
M - F, 9am to 5pm
(UTC/GMT +8 hours)

Japan:
+81(906) 029 1590
M - F, 9am to 6pm
(UTC/GMT + 9 hours)

24 x 7 x 365 network-down emergency paging

All other locales
:
+1.925.474.2400
M - F, 7am to 7pm PT

24 x 7 x 365 network-down emergency paging